Help & FAQ
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About YoolVi Play
What is YoolVi Play?
YoolVi Play is a place to enjoy familiar classics and discover new games. Pick something you like and play right in your browser. No account needed.
Is YoolVi Play free?
Yes during the beta. YoolVi Play has no purchases, subscriptions, prizes, or virtual currency. If that policy ever changes, the site description and Terms will be updated before the change takes effect.
Why are there no ads?
YoolVi Play is intentionally designed without advertising, sponsored interruptions, or ad-targeting profiles so that the game—not an advertising feed—remains the focus.
Do I need to download anything?
No. Supported games run directly in a current web browser. You do not need an app store, installer, browser extension, or plug-in.
Do I need an account?
No. Browsing and playing are anonymous by default. An optional account adds supported cloud saves, private favorites, trophies, and account recovery.
What kinds of games are available?
Choose from card, word, puzzle, tile, strategy, family, and classic board games. Browse games to find something for your next break.
How are games selected?
We choose games that work in your browser and test their controls, layout, and loading before release. Each game page helps you see what to expect before you play.
Devices and gameplay
Which devices are supported?
You can browse on a phone, tablet, computer, or TV-sized screen. Check each game page for the controls and accessibility features it supports.
Which browsers are supported?
YoolVi Play tests current Chromium, Firefox, and WebKit/Safari browsers. Very old browsers, embedded browsers, strict content blockers, or unusual enterprise restrictions may prevent some features from working.
Can I use a keyboard, mouse, touchscreen, or controller?
It depends on the game. Its details page shows whether you can use a keyboard, mouse, touchscreen, or controller.
Why is sound muted or blocked?
Browsers often require a click, tap, or key press before audio can begin. Check Settings for the portal's mute preference and use the sound controls provided by the game.
How does fullscreen work?
When a game supports fullscreen, use the launcher control and accept the browser request. Press Escape or use the visible exit control to leave fullscreen. Some devices or embedded browsers may restrict the feature.
Why will a game not load?
Check your connection, refresh once, update the browser, and temporarily test without an aggressive content blocker. Storage denial should not stop ordinary play, but it can prevent saving. If the problem remains, send feedback with the game name and what happened.
Can I play offline?
Offline play is not guaranteed. A game that is already loaded may continue temporarily, but the catalog, challenges, optional accounts, and cloud features require a connection.
How do I learn a game's controls?
Review the game details page, then open How to Play or the launcher controls inside the game. The details page lists supported input methods and any declared accessibility notes.
Progress and accounts
Where is guest progress saved?
Some games save your progress in the browser you’re using. Those saves stay with that browser and don’t automatically move to another device. Check the game’s saving options before you play.
Why did local progress disappear?
Local progress can disappear after browser site data is cleared, in private browsing, when storage is blocked, or when you switch browser profiles or devices. Some games also provide their own Reset control.
What does an optional account add?
Where supported, an account adds private cloud saves, favorites, trophies, progress, and recovery. It does not create a required public profile, and anonymous play remains available.
Can local progress be merged into an account?
YoolVi Play does not silently upload or merge anonymous local records. Supported games may synchronize their own compatible save after sign-in; unsupported local saves remain only in the current browser.
Who may create an account?
Players aged 13 or older may create an account after accepting the Terms and completing the required verification.
May a child under 13 play?
A child under 13 may play anonymously with a parent or guardian. Children under 13 may not create an account or submit feedback directly; a parent or guardian should contact us for them.
How do I reset a password or use a passkey?
Use verified-email recovery to reset a password. Passkeys and one-time recovery codes are optional account protections. Support cannot bypass verification or recover a lost private authenticator key.
How do I export or delete my account?
Sign in, open Account, and choose Export my data or Delete permanently. Deleting your account removes its cloud records. To clear saves in your browser too, use the game’s Reset control or your browser’s site-data settings.
How do I clear data stored on this device?
Open Settings or Browser storage to clear recent games, device favorites, measurement history, or all portal device data. Use a game's Reset control or browser site-data settings to clear game-origin saves.
Privacy
What data is stored when I play without an account?
The browser may store portal preferences, recent and favorite game IDs, coarse dates, and game-local saves. When privacy-approved measurement is enabled, YoolVi Play may receive coarse allowlisted event counts without a stable player or browser identifier.
Does YoolVi Play sell personal information?
No. YoolVi Play does not sell personal information or share it for cross-context behavioral advertising.
Does YoolVi Play use advertising trackers?
No. YoolVi Play does not install ad pixels, fingerprinting libraries, social-platform SDKs, or third-party behavioral analytics.
What is anonymous usage measurement?
When enabled, this counts basic activity such as which games are played and broad device types. It does not use an ID to follow your browser. Individual records expire within 30 days, and reports hide groups with fewer than 25 events.
How do I turn anonymous measurement off?
Open Settings, find Privacy, and turn off Allow anonymous usage counts. Your games, challenges, account, and saves will work as before.
What is collected with feedback?
A submission contains its support or feedback intent, category, comment, optional email, normalized page kind, optional game ID, coarse device/input/browser class, and portal version. Authorized operators can review it, and it is deleted within 90 days.
How long is data retained?
Device data remains until you or the browser clears it. Account records remain until deletion, save history expires after 30 days, feedback after 90 days, raw challenge and measurement events after 30 days, and approved aggregate counts after 24 months.
How do I make a privacy request?
Use Account for self-service export or deletion. For a question, correction request, or another applicable privacy right, open feedback and choose Privacy. Include an email if you need a response.
Challenges and sharing
How do challenges work?
Send someone a challenge link to let them try the same game setup. They can play without an account and see how they did against your result after finishing. Links expire after a limited time.
What does a challenge recipient see?
The preview shows a spoiler-free game title and owned artwork. It does not include a gamer name, email, contact list, puzzle answer, or hidden target.
How long do challenge links last?
Challenge links last up to 30 days, or the shorter time shown for that challenge. When a link expires, you can still browse games and play without an account.
What is the Weekly Challenge?
A shared challenge to enjoy at your own pace throughout the week. Everyone starts with the same setup. No account, leaderboard, or prize—and no penalty for skipping a week.
Can I challenge someone back?
Yes. After finishing a supported challenge, use Challenge back to send a new link. The link keeps the answer and target hidden.
Accessibility, safety, and help
What accessibility features are available?
The portal supports keyboard navigation, browser zoom, responsive layouts, visible focus, reduced motion, and high contrast. Individual games vary, so review each game's declared accessibility information before launch.
How do I report an accessibility issue or bug?
Open Share feedback, choose Accessibility or Bug, and include the game, the action you took, what you expected, and what happened. A player under 13 should ask a parent or guardian to submit.
How do I report a security concern?
Open feedback, choose Support and Security, and describe the issue privately. Avoid including passwords, passkeys, recovery codes, or unnecessary personal data.
Who created the games?
Open a game’s details page and look under Credits to find its creator, source code, and license information where available.
Contact support
Players under 13 should ask a parent or guardian to submit feedback. Account recovery, export, and deletion require verification; support cannot bypass it.